Frequently Asked Questions
Following are some of the most frequently asked questions. We are confident that you will be able to find an answer to your question here. However, if you are unable to do so, feel free to contact us by clicking here.
General
What is XuQa?
How do you pronounce XuQa?
Who created XuQa?
Is the site free?
What are moderators on XuQa? What do they do?
Special Offer
What is XuQa membership?
What are the different membership types?
What is the Lucky Draw?
How is a winner declared?
What is a Coupon?
Account
I created an account, but I have not received a confirmation email yet.
How do I change my Password?
I forgot my Password! Help!
I tried resetting my password, but I haven’t received the password reset email yet.
The password reset link in the email does not work.
What Privacy settings do I have for my information?
What happens when I link my Hotmail, Gmail or Yahoo account with my Xuqa account?
Can I control what notification emails I get from the site?
How can I deactivate my account?
Error
I’m getting a “Please enable cookies in your browser” error when I try to sign-up or login. What should I do?
I’m getting an Error 808. What does this mean?
I can’t sign-up with this email address, it says “this email is already registered”?
The poker rooms won’t load. What can I do?
Upgrading Your Membership
What are the benefits of upgrading my membership?
I click the upgrade button but it takes me to a site called ‘ClickandBuy’, why?
I have deposited the money using ‘ClickandBuy’ but my account hasn’t been upgraded yet, what should I do?
Why does the transaction I made to XuQa say ‘iVentster’?
How can I downgrade my account back to a free account and stop the weekly charging?
The peanuts I get on the Silver or Gold account are not enough for me, how can I get more peanuts?
I am already a Silver Account holder, do I need to downgrade to a free account before becoming upgrading to a Gold Account?
Why am I still Silver Account when I cancelled my SMS Subscription?
What is JetFlort?
Community
What is a community?
How do I create a community?
I wrote a post in a community but now I am not getting the option to delete it, how can I delete it?
When can I create a community and how many am I allowed to make?
Will I be able to keep the community that I have created when I downgrade back to a Free Account?
How can I transfer the ownership of my community to someone else?
Teams
What is a Team?
Who can create a Team? Who can join?
Can I change my Team?
Do I have to be approved by the Team Leader before I can join?
How are Team scores and ranks calculated?
What Prizes do the Top teams get?
How can I increase my Team's score and rank?
How can I talk to my Team members?
Do I have to join a Team to use XuQa?
Team fight
What is Team fight?
What are the different kinds of items that I can use?
What is My Health?
What would happen if My Health reaches zero?
How can I increase My Health?
What is Workforce?
How can I increase my Workforce?
Can I give items to my teammates?
How can I increase the number of slots for my items?
How long can I keep my items in my list?
Can I change the items in my slots?
How can I tell if someone has attacked me?
How can I attack someone?
Can I attack the whole team at once?
Can I accidentally attack someone in my own team?
Can I use a Protection or Health Recovery item on members of my own team?
Friends
How can I find and add my friends on XuQa?
What happens if I delete someone from my friend’s list?
Why can’t I invite or add any more friends?
Can I communicate with people that aren’t my friends?
Testimonials
What is a testimonial?
I wrote a testimonial to a friend but it did not show up in his profile, what’s wrong?
How many testimonials am I allowed to write to each friend?
Levels
What are Popularity Levels?
How can I increase my Level?
What happens when my Level increases?
What is the maximum Level on XuQa?
How are Levels calculated?
Peanuts
What are Peanuts?
What can Peanuts be used for?
How can I earn Peanuts?
Can I get any money for Peanuts?
Can I give Peanuts to other people?
Peanut Generator
Where is the Peanut Generator system?
How does it work?
How many Peanuts do I get?
I can't get my Peanuts. Why is it not working?
Other Features
How can I customize my Profile?
How many pictures can I upload onto XuQa? How big is the storage?
What is the crushlist for?
What happens when there is a crushmatch?
How do actions (kiss, tickle, bitch-slap) get upgraded?
Moderators
How can I become a moderator?
Are all moderators equal?
How can I report a bad moderator?
Poker FAQs
How can I use my purchased items in the game?
Can I cancel an item from a queue if I change my mind?
How can I turn off the sound in poker?
I usually forget how the poker card combinations work. Is there some shortcut to access a reference during the game?
Are there any speedy shortcuts to play Peanut Poker faster?
What can I use the User List panel for?